The Challenge
Our client — a mid-sized Indian private bank — was losing ₹3.5Cr monthly to fraud. Their rule-based system generated 40% false positives, frustrating legitimate customers.
Our Approach
Stage 1: Feature EngineeringWe identified 200+ features per transaction: velocity patterns, device fingerprints, geo-velocity, merchant category risk scores, and behavioral biometrics.
Stage 2: Model ArchitectureEnsemble of:
- ▸Gradient Boosting (XGBoost) for structured features
- ▸GNN for transaction graph analysis
- ▸Isolation Forest for anomaly detection
Every blocked transaction generates a plain-English explanation: "Transaction blocked: card used in Mumbai 3 minutes after being used in Delhi."
Results After 6 Months
| Metric | Before | After |
|---|---|---|
| Fraud prevented | ₹3.5Cr/mo | ₹32Cr/mo |
| False positive rate | 40% | 8% |
| Latency | N/A | < 12ms |
| Customer complaints | 890/mo | 91/mo |
The system paid for itself in 11 days.
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